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The main part of the firmware modules is in fact located on the platters in the “Service Area” which is found in the negative cylinders of the surface. Most people think that the drive’s firmware is found on the logic board it’s not. Western Digital Hard Drives Famous for Firmware Issues You would probably be aware of an awful smell of smoke floating up from the computer, and when switched on it would seem to be totally void of life with no sound or movement emitting from inside.
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If this were to happen, the PC would either shut down or reboot on its own.
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Usually, a power streak combined with a poor power supply is enough to fry up spindle driver chips, making it impossible to access the data normally. WD hard drives are extremely susceptible to power streaks, surges and overheating. Remember – it costs nothing to get your device looked at.Typically, one of the most frequently experienced problems associated with data recovery in Western Digital(WD) hard drives, is a burnt circuit board(PCB). Our data recovery team are able to look at any device for free, and provide a no-obligation quote to complete the work and return your data.
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Doing so, and contacting a professional data recovery specialist rather than attempting to fix the problem at home, will ensure the best possible chance of a successful data recovery. If this is the case, you should immediately power down the hard drive, as the client in this instance did.

If you’re hearing a regular clicking, scratching, ticking or grinding noise coming from your hard drive, this could be indicative of a physical failure, such as a head crash or motor failure. After this initial burst of ticking sounds – which should last no more than a few seconds – you should hear a steady hum, with the occasional irregular ticking sound as the heads change positions. As the heads leave their parked position, there will be a small burst of ticking sounds, although you typically won’t be able to hear this unless your ears are close to the hard drive. When a hard drive is powered up, you should expect to hear a low hum which gradually rises in pitch as the platters begin spinning. Their data was returned on a replacement external hard drive, and the original drive was safely destroyed. We sourced donor parts for the drive from our spare parts library, and were able to recover 100% of the client’s data, around 500GB. Head crashes can occur when a hard disk drive is dropped or knocked, or through general usage over time. Our hard drive recovery team discovered that the external hard drive had suffered from a head crash. If accepted, our data recovery team will begin the work, and if declined, your device will be sent back to you via courier, free of charge.


We offer all our clients a free diagnostic service and a no-obligation quote to complete the data recovery. The client was given a unique job reference number, that followed their device throughout the process, and it was then sent to our hard drive recovery team for a free inspection. Suspecting there could be a physical fault, they sent the hard drive to our data recovery lab. The client got in touch regarding a WD My Passport external hard drive that had begun to emit regular clicking noises. Our hard drive recovery team is still hard at work through the COVID-19 pandemic, and recently completed work on a WD external hard drive.
